Fees and services
To enable you to choose the most suitable care home you will need to find out the services that are offered and the charges.
Care homes should ideally provide you with information which would enable you to compare how much the accommodation, plus personal or nursing fees, will cost and what other services are included in the fees.
Contracts
A contract will be drawn up when you are to move into a home, it should include:
- fees payable and by whom (you, the council, NHS, a relative or other);
- care and services covered by the fee;
- additional services to be paid for over and above those included in the fees;
- how often the fees may rise and the basis for any rises;
- fees payable if you have to stay in hospital while living in the care home;
- rights and obligations (yours and the care home providers) and consequences if not adhered to;
- terms and conditions of your occupancy, including period of notice;
- restrictions (for example, smoking, or pets, etc); and
- complaints procedure.
If your care needs change
A care plan will be drawn up which describes your specific needs, taking into account your views and preferences. You will receive a copy of this which will be reviewed should your needs change.
If your health deteriorates to such an extent that the home is no longer able to look after you appropriately staff will discuss with you possible alternatives and a further assessment.
If the council is funding your care, then we will also be involved in helping you review your needs.