Please review and correct the information below.

Accessibility Statement –
Buckinghamshire County Council (Health and Well-being)

The following accessibility statement – applies to content published on the www.healthandwellbeingbucks.orgdomain.

How Accessible is this Website

This website should allow any user to:

  • Zoom in up to 200% without the text spilling off the page.
  • Navigate most of website using a keyboard.
  • Navigate most of website using a keyboard.
  • Listen to most of the website using a screen reader

We have also made the website text as simple as possible to understand.


For advice on making your device easier to use if you have a disability, visit AbilityNet.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email equalities@buckinghamshire.gov.uk.

We will consider your request and get back to you within 20 working days.

Purpose of Links

Buckinghamshire Council will use links to navigate to content on the website. External links will open in a new window.

Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose. However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.

Compliance status

This website is partially compliant with Web Content Accessibility Guidelines 2.1 (WCAG) – Level AA due to the following issues:

  • Heading Levels are used incorrectly on the homepage
  • Carousel on Homepage is not accessible using keyboard or screen-reader
    • Links are available within other navigation menus and site-wide search
  • Most older PDF documents are not fully accessible to screen reader software;
  • Live video streams do not have captions;

Contact us

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

Technical Information about this Website’s Accessibility

Buckinghamshire Council are committed to making all its websites accessible, in accordance with Web Content Acessibility Guidelines 2.1 (WCAG 2.1).

The Health & Well-being Website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed in the following section, “Non-Accessible Content”.

Non-Accessible Content

If accessibility issues are discovered for this website, we will list all known issues in this section.

Non-compliance with the accessibility regulations

1. Voice-recognition issues

It has come to our attention that voice-recognition software does not access controls because there is an incorrect visual label in place, or a visual label does not exist. This fails WCAG 2.1 success criterion 2.5.3 Label in Name.

This occurs within the search bar and accessibility widget panel. Making it difficult for users who rely on voice recognition software to navigate around our website to access these components easily.

Our website provider is currently updating our website templates with these fixes and we plan to have the fixes in place by for the Accessibility Conformance Deadline.

2. Keyboard navigation & focus issues

It has come to our attention that it is difficult to bypass repeated content on certain pages. This appears to occur on pages which contain navigation menus. There are also known keyboard focus issues within these pages. These pages fail WCAG 2.1 success criteria 2.4.7 Focus Visible and 2.4.1 Bypass blocks.

Keyboard focus will be set to use a web-browser’s default focus indicator.

Our website provider is currently updating our website templates with a fix to these keyboard issues and we plan to have the fixes in place for the Accessibility Conformance Deadline.

3. Screen-Reader reading issues with Landmark regions and heading levels

It has come to our attention that some of our accessibility features are not correctly contained within landmarks. This means it will be difficult for screen-reader users to find all content using landmarks. This fails WCAG 2.1 success criteria 1.3.1, 2.4.6 and 4.1.1.

We are reviewing our content pages to make sure navigating the website can still be achieved by using heading levels and links and fixing those issues when they occur.

Our website provider is currently updating our website templates with these fixes and we plan to have the fixes in place for the Accessibility Conformance Deadline.

4. Screen-Reader reading issues with Status Messages

It has come to our attention that status messages alerting users to changes within content are not being read out. This means it will be difficult for screen-reader users to become notified of changes within our websites. This fails WCAG 2.1 success criterion 4.1.3 Status Message.

Finding these details can still be achieved by navigating to the first line of content after the search results page.

Our website provider is currently updating our website templates and we plan to have the fix in place by for the Accessibility Conformance Deadline.

5. Screen-Reader reading issues with Link text context

It has come to our attention that not all links describe their purpose using link-text alone. This fails WCAG 2.1 success criterion 2.4.4.

We are reviewing the content on our website. When new content is published, we will make sure the link description is available within link text alone. We will make sure that all links are underlined.

Disproportionate Burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

There are no issues that are considered a disproportionate burden.

Web Content that is not subject to the standards referenced in this policy statement are as follows: --

  • Content that is archived.
  • Content on intranets and extranets published before 23/09/2019
  • Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
  • Non-HTML Documentation (PDFs, Microsoft Office files) that are not essential to the services Buckinghamshire County Council provides.
  • Live Audio and Video
  • Pre-recorded Audio and Video published before 23/09/2020
  • Online Maps and mapping services
  • Third Party Content that is not under direct control of Buckinghamshire County Council or main website provider – Google Translate, Social Media links

What are we doing to improve accessibility?

Buckinghamshire Council are fully committed to providing websites that are as accessible as possible.  Areas of this website that fail to meet these standards will have fixes prioritised according to usage data. Buckinghamshire Council will make continuous assessments of this website’s content and update this statement when issues have been resolved.

Our current estimation for full accessibility fixes from our website provider is no later than 31st December 2021.

Preparation of this accessibility statement

This statement was prepared on 25 August 2020. It was last reviewed on 20 May 2021.